Shipping Policy

Last Updated: August 19, 2026

Bani Rugs ships handmade Moroccan rugs from our available inventory and offers custom-made rugs that require additional production time.

This Shipping Policy explains processing, tracking, delivery, international shipping, customs, and what to do if there is a problem with your shipment.

Where We Ship

Bani Rugs currently ships to:

• United States

• Canada

• Selected European destinations

Shipping availability and rates may vary by destination, rug size, weight, and available carrier service.

If your country is not available during checkout, contact us at contact@banirugs.com to ask whether shipping can be arranged.

Order Processing

In-Stock & Ready-to-Ship Rugs

In-stock and one-of-a-kind rugs are prepared for shipment after your order and payment have been successfully confirmed.

Standard U.S. delivery is typically 3–5 business days after shipment.

Processing time is separate from carrier transit time. During holidays, promotional periods, severe weather, or unusually high order volume, processing may require additional time.

If a significant issue prevents us from fulfilling your order, we will contact you using the information provided during checkout.

Custom-Made Rugs

Custom-made rugs are individually handcrafted according to your selected specifications.

Production typically takes 4–10 weeks, depending on:

• Rug size

• Design

• Weaving technique

• Materials

• Customization

• Artisan production schedule

Once production is completed and the rug has passed final inspection, it is prepared for shipment.

U.S. carrier transit is typically 3–5 business days after shipment.

Production and delivery estimates for handmade custom rugs are estimates rather than guaranteed completion dates. We will notify you when your custom rug is ready to ship.

Shipping Rates

We offer free standard shipping within the United States.

International shipping rates, when available, are calculated based on destination, rug size, weight, and carrier service and will be displayed at checkout whenever possible.

Customs duties, VAT, taxes, brokerage fees, and import charges are not included unless specifically stated at checkout.

Tracking Your Order

Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time after receiving the confirmation email for the carrier's tracking system to update.

If you have a Bani Rugs customer account, additional order information may also be available through your account.

If you have not received tracking information after being notified that your order shipped, please contact contact@banirugs.com.

Delivery Times

Estimated shipping and delivery times shown at checkout or provided after ordering are estimates.

Actual delivery may be affected by circumstances outside Bani Rugs' reasonable control, including:

• Carrier delays

• Weather

• Customs processing

• International border procedures

• Transportation disruptions

• High-volume shipping periods

• Incorrect or incomplete addresses

• Local delivery conditions

We cannot guarantee a specific delivery date unless such a guarantee is expressly stated for the shipping service you purchased.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number

If you discover an error, contact contact@banirugs.com immediately.

We will attempt to correct the address if the order has not shipped, but address changes cannot be guaranteed after an order enters fulfillment.

Once a shipment has been transferred to the carrier, address changes may be unavailable or may result in additional carrier charges.

International Shipping, Customs & Duties

Orders shipped outside the United States may be subject to import duties, VAT, taxes, brokerage fees, customs charges, or other fees imposed by the destination country.

Unless checkout specifically states that these charges are included, the recipient is responsible for applicable duties, taxes, customs fees, and import charges assessed by local authorities or carriers.

Customs rules differ by country, and Bani Rugs does not control charges imposed by foreign governments or customs authorities.

Customs processing may also extend estimated delivery times.

Customers are responsible for ensuring that products ordered from Bani Rugs may legally be imported into their destination country.

Delivery and Signature

Depending on the rug's value, size, destination, and carrier, a shipment may require a signature upon delivery.

We recommend monitoring your tracking information and making appropriate arrangements to receive your package.

If a carrier makes multiple unsuccessful delivery attempts, the package may be held at a carrier facility or returned to sender.

Additional shipping charges resulting from an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may be the customer's responsibility where permitted by applicable law.

Damaged Packages

Please inspect your package and rug promptly after delivery.

If the package appears damaged, photograph the packaging before disposing of it.

If your rug has been damaged during shipment, contact contact@banirugs.com as soon as possible and provide:

• Your order number

• Photographs of the rug

• Photographs of the outer packaging

• Photographs of any visible shipping damage

• A brief description of the problem

Please retain the packaging while the claim is being reviewed because the shipping carrier may require evidence of the condition in which the shipment arrived.

Lost or Delayed Shipments

Carrier delays can occasionally occur after a shipment leaves our possession.

If tracking has stopped updating or the shipment appears substantially delayed, contact us and we will help review the shipment information and, where appropriate, work with the carrier.

A shipment is not automatically considered lost merely because tracking information has temporarily stopped updating.

If the carrier confirms that a shipment has been lost, Bani Rugs will work with you toward an appropriate resolution in accordance with the circumstances and applicable law.

Packages Marked Delivered

If tracking shows your order as delivered but you cannot locate it:

1. Check around the delivery location and with members of your household.

2. Check with neighbors, building staff, or reception areas where applicable.

3. Verify that the shipping address on your order is correct.

4. Contact the carrier for available delivery details.

5. Contact contact@banirugs.com if you still cannot locate the shipment.

We will assist with available carrier information or claims where appropriate.

Refused and Unclaimed International Shipments

Please contact us before refusing a package.

International shipments that are refused, abandoned, or returned because duties or customs charges were not paid may result in return transportation, customs, brokerage, or other carrier charges.

Where permitted by applicable law, such costs may be deducted from any applicable refund after the merchandise has been safely returned and inspected.

Multiple-Rug Orders

Orders containing multiple rugs may occasionally be shipped in more than one package.

If your order is divided into multiple shipments, you may receive a separate tracking number for each package.

Receiving one package does not necessarily mean that all items in your order were shipped in the same package.

Returns

Shipping a rug back to Bani Rugs is governed by our separate Return & Refund Policy.

Please contact us before returning any item. Unauthorized returns may cause delays in processing.

Contact Us

Questions about shipping, tracking, customs, or delivery can be sent to:

Bani Rugs
A brand of KARAHOME Solutions, Inc.
2723 W Main St
Wappingers Falls, New York, United States

Phone: +1 845-718-9286
Email: contact@banirugs.com